Cancel an order
You have 14 days after delivery to change your mind, without giving a reason, under the Consumer Contracts Regulations 2013. An email is enough; this form is here if you prefer.
How it works
- Email hello@toveandco.com with your order number and the items concerned, or send the form below. Any clear statement that you wish to cancel is valid.
- We confirm within 24 working hours and send you the return address.
- Send the items back within 14 days of telling us, in their original packaging. Return postage is paid by you (around £7 to £13 for a standard parcel, £22 to £39 for a large parcel).
- We refund the items and the original delivery charge at the standard rate within 14 days of receiving them back, or of receiving proof that you have sent them if that comes first, to the payment method you used.
- If the items have been handled more than needed to check their nature, characteristics and working, we may reduce the refund in proportion to the loss in value.
Cancellation form
Model cancellation form
You can also copy this model form, set out in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, into an email or a letter. Using it is not compulsory.
To: Tove & Co, NEXUS SYNERGY - FZCO, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Email: hello@toveandco.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [Items]
Ordered on [Date] / Received on [Date]
Name of consumer(s): [Name]
Address of consumer(s): [Address]
Signature of consumer(s) (only if this form is sent on paper): [Signature]
Date: [Date]
What happens next
As soon as the parcel reaches us, we check the condition of the items and start the refund. You receive an email at each step: cancellation received, parcel received, refund issued.
Last updated: 20 October 2026.