Help and contact
Our furniture customer service is run by a real person, who answers by email within 24 working hours, Monday to Friday. Most questions about orders, delivery, returns and our guarantee are answered below, so you may not need to write at all.
Write to us
Orders and payment
Which payment methods do you accept?
Debit or credit card (Visa, Mastercard, American Express), Apple Pay or Google Pay, paid in full at checkout and secured by Stripe. We do not offer buy now, pay later: we prefer one simple payment, no hidden charges and a price that does not move.
Can I change or cancel my order?
Yes, free of charge, as long as it has not been dispatched: email us with your order number. Once it has left, you can still change your mind within 14 days of receiving it, following our cancellation process.
Where is my invoice?
It is attached to your order confirmation email and shows the UK VAT included in the price. We are happy to send it again if you need it.
Delivery
How long does delivery take?
Orders are dispatched within 2 working days (5 for a large parcel), then take around 5 to 8 working days to reach a UK address. The exact estimated date is shown on each product page and in your basket. Full details are on our delivery and returns page.
Do you deliver to a collection point?
No, we deliver to your door only, with tracking by email. Delivery is free on orders from €89 (€20 below), and there is nothing extra to pay when the parcel arrives.
Products
Are bulbs included?
It depends on the piece. The product page states whether a bulb comes in the box and which cap it takes (E27 or E14), so you know before ordering.
Do the photos match the product?
The cut-out photos on a plain background show the product exactly as it is delivered. The room photos across the site are interior photographs that give a feel for the pieces; the dimensions, materials and finishes to rely on are the ones on the product page.
Returns and guarantee
How do I send something back?
You have 14 days after delivery to change your mind: tell us by email or with the cancellation form and we send you the return address. If a piece arrives damaged, send us a photo within 48 hours and we send a new one; you do not return anything.
How do I make a claim under the guarantee?
One email with your order number and a photo is enough. A person replies within 24 working hours, and a spare part or new product is sent within 48 working hours. Our 2-year guarantee comes on top of your legal rights; see the guarantee page.
Last updated: 20 October 2026.