Delivery and returns
Everything written here is repeated word for word in your basket and at checkout: the same charges, the same timings, the same conditions. If a figure differs somewhere, it is a mistake, and we would like to hear about it.
Delivery times and costs
Furniture delivery should be simple to read, so here it is in one table. Orders are dispatched within 2 working days of payment, Monday to Friday, and then travel for the time shown below. Home delivery is free on orders from €89, whatever their size, in every country we deliver to; below €89 it costs €20, shown in the basket before you pay. Prices include VAT at the rate of the delivery country: for a UK address, that is UK VAT at 20%, already in the price you see.
| Country | Time after dispatch | Delivery | VAT applied |
|---|---|---|---|
| United Kingdom | 5 to 8 working days | Free from €89, otherwise €20 | 20%, included in the price |
| France | 3 to 5 working days | Free from €89, otherwise €20 | 20% |
| Belgium, Luxembourg | 3 to 5 working days | Free from €89, otherwise €20 | 21% / 17% |
| Germany, Austria | 4 to 7 working days | Free from €89, otherwise €20 | 19% / 20% |
| Netherlands | 4 to 7 working days | Free from €89, otherwise €20 | 21% |
| Italy, Spain | 4 to 7 working days | Free from €89, otherwise €20 | 22% / 21% |
The estimated delivery date appears on every product page, in the basket and at checkout for the country you have chosen. It adds preparation and transport together, in working days, so weekends and bank holidays are not counted. There are no collection points and no click and collect: we deliver to your door only, which also means a lamp or a mirror is not left sitting in a parcel locker or a shop back room.
Large parcels
Sets of bar stools, coffee tables, console tables and floor lamps over 120 cm travel as large parcels. They take up to 5 working days to prepare and follow the same delivery terms as everything else. The words "Large parcel" appear on the product page, in the basket and at checkout, because they change the arrival date. If you live in a flat, check the width of the stairwell and the lift door against the product dimensions before ordering.
Tracking and receiving
When your order is dispatched, you receive an email with a tracking number. The carrier lets you know the day before delivery. If nobody is in, the parcel is brought back on another day or taken to the nearest post office or depot; it is never left on the doorstep without your agreement.
Damaged on arrival
If a piece arrives damaged, send us a photo of the product and of the box within 48 hours, to the address given in your confirmation email. We send a brand new piece; you do not return anything and you do not pay anything up front. If the piece is no longer available, we refund you in full, delivery included. This does not affect your legal rights under the Consumer Rights Act 2015: goods must arrive in satisfactory quality and as described.
Returns within 14 days
You have 14 days after receiving your order to change your mind, without giving a reason, as set out in the Consumer Contracts Regulations 2013. The conditions, shown before you click on every product page:
- Let us know by email or with the cancellation form; we confirm within 24 working hours and send you the return address.
- Send the piece back within 14 days of telling us, in its original packaging, complete and unassembled if possible.
- Return postage is paid by you: allow around £7 to £13 for a standard parcel and £22 to £39 for a large parcel, depending on the carrier you choose. Keep the proof of postage.
- We refund the price of the items and the original delivery charge at the standard rate within 14 days of receiving the return (or proof that you have sent it, if that comes first), to the payment method you used.
- If a piece comes back damaged or incomplete because it was handled more than needed to check it, we may reduce the refund in proportion, as the law allows.
What the 14-day return does not cover: bulbs that have been used and textiles that have been washed.
Exchanges
To change a finish or a size, place a new order and return the first one: it is quicker than a swap, and you do not have to wait for the return to arrive before receiving the right piece. The second order is delivered free, like the first.
If it is a gift
Someone who receives a gift parcel can write to us directly with the sender's name and the delivery date: we can find the order without a number. The refund always goes to the person who paid. A change of finish is possible once, within the same 14 days, with return postage paid by whoever sends the piece back.
Questions
Will I have anything to pay on delivery?
No. The price you see includes UK VAT, and delivery, free from €89, is shown before you pay. There is nothing more to pay when the parcel arrives, and no charge from the carrier at your door.
Can I have my order delivered to a different address from my billing address?
Yes, at checkout: untick "My billing address is the same" and enter your billing address. For a present, tick "This is a gift": the parcel leaves without a price, with your message inside.
What happens if my parcel is lost?
After 10 working days with no movement on the tracking, we open an investigation with the carrier and send your order again without waiting for the result.
Last updated: 20 October 2026.